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Privacy statement

Notice of Privacy Statement Website Privacy Statement

The success of the KeyHIE Program in achieving its mission is critically dependent on maintaining the trust of our patients and all those with whom we interact. This trust, in turn, is built on honoring our commitment to respect your privacy. KeyHIE® has created this privacy statement to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination practices for these Web sites:,,

Our commitment to you

We are committed to protecting your personal privacy. We will not disclose your personal information or identify you to unaffiliated third parties.


The KeyHIE®, MyKeyCare and KeyHIE Transform™ web sites have attempted to use certain security measures to protect the loss, misuse and alteration of the information under our control. Firewalls have been put in place in an attempt to prevent unauthorized access to our systems. A firewall controls traffic between the Internet and our internal network and protects your information stored within our systems from outsiders. Systems are monitored in an attempt to prevent any breaches in security. In an attempt to prevent any data breach, any data provided by you sits behind this firewall.

The KeyHIE® program also offers a secure socket layers (SSL) security protocol for certain data transmissions when sensitive data is being transmitted over the Internet. SSL is a standard industry tool used to provide data encryption and attempts to protect the personal information transmitted to and from a user’s computer and KeyHIE®. This allows for safe transmission of personal and financial information over the Internet. KeyHIE® also uses digital certificate authentication.

We collect and use information in the following way:
You are not required to submit any information to use the unsecured areas of the,, web sites.

Our sites use web-based forms that allow you to communicate and conduct business with the covered entities of the KeyHIE® Program. Examples include requests for appointments and requests for information and services. Data collected will vary based on the business need. Information such as email address, mailing address, account or credit card information is collected when needed to respond to a specific user inquiry, e.g., to mail requested health materials. Your e-mail address is used to contact you when needed in the normal course of business, such as an appointment reminder. Your data collected is used to assist us in providing healthcare service and to help us design and improve products and services.

KeyHIE® uses a registration/login process for access to secured, private areas of our web site, such as MyKeyCare. Individual access to this information is password protected. You are the only one who has access to your password. You can change your password at any time. You should always log out and close your browser when you are done with your session to ensure that others cannot access your personal information.

We gather technical information such as your personal computer’s IP (Internet Protocol) address or browser type to help diagnose problems with our server, derive site usage statistics, and to administer our web site. You will never be personally identified. Traffic between KeyHIE® and the Internet will at times be recorded for analysis (technical and physical).

KeyHIE® utilizes cookies in conjunction with certain applications, for example with our web security application to allow you to easily move through secured pages once you have logged on. At times we may use cookies to know that you have accessed a certain surveys, for example, to allow a user to reply to a survey only once.

Links & Other Vendors

This site contains links to other sites. KeyHIE® is not responsible for the privacy practices or the content of such web sites. You should read and understand the privacy statement of any web site you access. KeyHIE® contracts with other vendors to provide services and information to our web site users. We may disclose information to such affiliated third parties that perform services for us in the processing of this site or servicing of your transaction. These vendors are contractually obligated to keep your information secure and private.

If you have any questions about this privacy statement, please contact:

Director, IT
100 N Academy Ave
Danville, PA 17822-4347